After 50 years of making memorable experiences for award winners, Nothers The Award Store has learned about the importance of supporting our vision with service standards. These are standards by which everything we do is measured. Ultimately, they point back to, and help us achieve our vision.

As an industry leader in the awards and recognition enterprise, our customer service model is based on 5 key factors:

Quality - We listen to our customers and continuously find ways to improve our service.

Caring - We connect with each customer on a human level, taking complete ownership of every opportunity to serve.

Choice - We understand each customer’s unique needs and provide an extensive breadth of awards to find the right solutions to meet those needs.

Value - We anticipate our customers’ needs by stocking a large inventory for immediate sale, allowing them to gain maximum value from each contact with customer service.

Accessibility - We respond to our customers in a timely manner via the channel of their preference.

In our process toward remaining awesome, we commit these factors to memory, make sure every decision and activity aligns with them, and determine the KPIs (Key Performance Indicators) which show us that we are meeting them.

It’s a challenge for companies in many different industries: the handoff from sales to customer experience or customer support can be a rough one. A salesperson builds a relationship with the customer and then, once the customer signs on the dotted line... poof. The salesperson disappears and is replaced by a 1-800 number for contacting customer support.

At Nothers The Award Store, your account manager is your key contact throughout the entire sales process: from the writing of the quote to the delivery of the completed order.

Think with us for a moment. Would you want to do business with a company with a customer service team that strives to meet these standards with every contact? We think so.

Communication

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